New Homes Sales Executive

Deliver 5* customer service and experience by:

• Providing an excellent customer journey experience to all customers to achieve 5* HBF status excellent Trustpilot reviews, and at least a pass from a mystery shop assessment.
• Managing all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirement accurately within Company systems and convert to site visit or appointment.
• Recognising customer profiles to tailor your approach and build rapport.
• Providing knowledgeable information and thorough show home demonstrations.
• Establishing customer requirements, needs, and wants to provide relevant information.
• Demonstrating comprehensive local knowledge including amenities, schools, transport links and competitors
• Promote and provide for the use of Company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
• Provide and explain all relevant information to customers including plans, products, pricing etc. Ensuring that the information is up to date and fully understood, whilst managing customer expectations.
• Maintain contact with customers on a regular basis, focusing on ensuring an excellent customer journey and providing progress updates.
• Undertake customer choices and extras appointments.
• Respond to customer enquiries, questions, and concerns in line with the customer journey.
• Provide knowledgeable and informative new home demonstrations and handovers.
• Utilise our sales methodology, schemes and incentives effectively to close a sale.
• Ensure the health & safety of customers, colleagues, and other parties whilst on site in accordance with legal requirements and company policy.
• It is your responsibility  to manage your marketing suite / show homes and ensure presentation is always high in line with company expectations.

Provide accurate and timely information and data to customers and project teams by:

• Provide accurate and up to date information, with all customer journey information recorded on the CRM system.
• Accurately explain working drawings and plans.
• Liaise and communicate effectively with external bodies such as solicitors and financial advisers to achieve exchange targets.
• Conduct regular meetings with Site and Sales Managers to ensure processes run smoothly and issues are highlighted, actioned, and resolved.
• Provide handover documentation to customers including adherence to company policy and procedures.
• Conduct and provide competitor report monthly, on time and accurately.
• Provide communication and marketing with customer feedback from marketing campaigns. 

Effective delivery of sales targets by: 

• Achieving sales targets in line with business requirements.
• Delivering KPI targets of reservations, price performance, days to exchange, legal completions etc.

Health & Safety

• Ensure appropriate health and safety equipment is worn at all times at work, including your personal alarm which is provided to you.

You will report to and work closely with the Sales Manager, Sales and Marketing Director and liaise proactively with the other internal departments i.e commercial, construction, communication, technical and marketing teams as well as externals stakeholders and partners to ensure that sales targets are achieved and exceeded.

You will spend the majority of your time on housebuilding sites you are assigned to.  There may be a requirement for you to attend meetings at our Head Office, Durham and our Banks Homes sites.

ESSENTIAL:

• Previous experience working in the new build industry and managing a new home development
• Experience of selling off plan
• Knowledge of the conveyancing process and proven history working with solicitors and financial advisors.
• Commercially astute with a good understanding of the local market and competitors.
• Keeps up to date with new thinking including legislation, economic conditions and technology.
• Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers.
• Embraces change and explores new ways of working to help the continuous growth of the sales operation.
• Proven ability to meet and exceed sales targets whilst managing a varied workload in a fast-paced environment.
• Able to build relationships across functions, internally and externally.
• Good literacy, numeracy and IT skills.
• Flexible with working pattern, must be able to work weekends and bank holidays.
• Flexible with travel, sometimes at short notice.
• Holds full driving license and have use of a vehicle for business travel. 

 DESIRABLE:

• Experience working with and maintain sales CRM systems
• Knowledge of home buying schemes

• You would need to demonstrate excellent interpersonal skills to enable you to build rapport with customers to understand their needs and requirements. These would need to include listening skills, questioning skills, empathy, product demonstration and closing skills.
• Self starter who works effectively without direct management.
• Able to remain calm and controlled under pressure.
• Excellent communication skills both verbal and written.
• Thrives on challenge, is resilient and driven to achieve personal and organisational targets.
• Encourages and supports people in the team, sharing knowledge and best practice.
• Ability to demonstrate strong attention to detail and maintaining high standards of presentation.
• Understands and acts upon customer needs to maintain Company reputation.

Competitive salary is only one part of the many fantastic benefits you will receive if you join The Banks Group. You will also receive access to the following fantastic benefits:

• Competitive Salary: Enjoy a competitive salary with commission based bonus scheme.​
• Generous Leave: Benefit from generous annual leave plus public holidays to maintain a healthy work-life balance.​
• Pension Scheme: Secure your future with our company pension plan.​
• Parental Leave: Access enhanced maternity, paternity, and adoption leave to support your growing family.​
• Wellbeing Support: Utilise our Employee Assistance Programme, health and wellbeing discounts, eye care voucher scheme, and the support of qualified health advocates and Mental Health First Aiders.
• Sustainable Initiatives: Participate in our Electric Vehicle salary sacrifice scheme, Cycle2Work scheme, and enjoy discounts through our e-voucher program with major retailers.​
• Financial Security: Benefit from generous life assurance coverage for peace of mind.​

Application Deadline: Friday, 23 October 2026

How to Apply: Using the form below, or send your CV and covering letter detailing your relevant experience to: [email protected]

Interview Process: Interviews will comprise of a two stage process with profiling and exercise task taking place at second stage.

Don’t delay and apply today as we may close the job early depending on number of applications!!

No recruitment agency enquiries please.  Adhoc CV’s from recruitment agencies will not be considered.