Sales Manager

• Lead and manage a team of remote Sales Executives to achieve targets ensuring all Key Performance Indicator targets are reached across all sales and customer service.
• Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered.
• Provide knowledge/expertise to react to market conditions such as lenders’ criteria, local house price variations, stock plots, PX properties, and advise on forecasting and site build sequence.
• Recruit, develop and coach Sales Executives to the required standards.
• Provide the primary communication channel between site staff, sales and marketing department, other internal departments and external agencies.
• Be aware of and provide ‘first port of call’ expertise for all customer purchasing activities from Sales Executives whilst providing knowledge and expertise.
• Manage external agencies against the offices plan.
• Ensure the health & safety of customers, site staff and other parties is a priority and complies with company policy.
• Manages Scheme costs appropriately whilst also promoting best practice and high quality standards.
• Ensure IT systems are fully utilised and that Sales Executives update the internal IT system.
• Managing database of CRM activity with designated team, ensure continuous improvement as measured by KPI performance.
• Oversee the implementation and launch of new sites – coordinating Marketing input as appropriate.
• Provides input to marketing campaigns for current/future developments.
• Facilitate marketing material, ensuring compliance with Banks Homes Standards and legislative requirements e.g. Consumer Protection from Unfair Trading 2008.
• Focuses self and team on those actions needed to drive the right result for the customer, and the Division as measured by its KPIs (including NHBC and cost management targets).
• Liaise with colleagues in the divisions to ensure smooth delivery of customer journey for their developments.
• Point of contact for customer care issues.
• Market research and competitor analysis.
• Assist in research on potential and existing developments as and when required by the Head of Sales & Marketing Manager.
• Appropriate reporting to the Head of Sales & Marketing on all aspects of sales/legal completions.
• Manage delivery and ongoing presentation of show homes and sales office for their developments.
• Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.
• Promoting and acting in accordance with all Company values, systems, policies and procedures.
• Comply with GDPR at all times.

You will manage the team of Sales Executives and will report to and work closely with the Head of Sales and Marketing and liaise proactively with the other internal departments i.e commercial, construction, communication, technical and marketing teams as well as externals stakeholders and partners to ensure that sales targets are achieved and exceeded.

You will spend the majority of your time on housebuilding sites you are assigned to.  There will be a requirement for you to attend meetings at our Head Office, Durham and our office in Leeds.

ESSENTIAL:

• Previous proven experience in a Sales Manager role within the house building industry
• Previous experience of managing a team of Sales Executives
• Coins or use of industry equivalent
• Experience of Marketing/Part Exchange/Land Appraisals
• Specialist knowledge of Sales/Marketing techniques, research and analysis
• Experience of cost control and planning, prioritising and organising work to meet targets
• IT skills, excellent communication skills, both written and verbal
• Full UK driving licence (travel required for the role)

• Customer orientation, integrity and the ability to lead through influence.
• Ability to demonstrate strong attention to detail.
• Ability to work with minimum or no supervision.
• Ability to role model actions and behaviours consistent with the company values.
• A good team player capable of delivering excellent results under pressure and to strict deadlines
• A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential
• A lateral and innovative thinker, an original problem-solver
• Self–disciplined individual, with excellent time management skills, and flexible in order to achieve results
• Good inter-personal skills and ability to deal with people from diverse backgrounds
• Someone who is self-confident, decisive, resilient and the ability to thrive under pressure in a fast moving environment.
• Comfortable with regular travel, sometimes at short notice

Competitive salary is only one part of the many fantastic benefits you will receive if you join The Banks Group. You will also receive access to the following fantastic benefits:

• 33 days annual leave per year including bank holidays increasing with length of service.
• Offices and sites close between Christmas and New Year.
• Annual bonus scheme.
• Pension scheme with employee and employer contributions.
• Monthly car allowance.
• Free parking available at all offices and sites.
• There is a genuine commitment to developing our employees professionally and personally.
• Lots of support for health and wellbeing, including discounted membership at local gym facilities, access to a free 24/7, 365 days of the year Employee Assistance Programme (EAP) and access to a voluntary health cash plan which allows you to claim money back towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
• Cycle2Work scheme which helps you buy a brand new bike, cycling equipment or both with Tax and National Insurance benefits.
• Generous life assurance scheme from first day of employment.
• Discounts are available via our online benefits portal, including money off at supermarkets, high street retailers, eating out, the cinema and days out at various attractions.

APPLY TODAY by using the form below, or send your CV and covering letter detailing your relevant experience to: applications@banksgroup.co.uk

Closing date is Friday 28 February 2025.  Interviews will comprise of a two stage process with profiling taking place at second stage.

For further information contact Gayle Glass, HR Business Partner on gayle.glass@banksgroup.co.uk

No recruitment agencies inquiries please.