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West Cornforth, Durham

£ Competitive

We have an exciting full-time opportunity for an experienced Secretary to provide administrative support to allocated staff (specifically Senior Management and the Plant Trainor/Assessor).

You will have the opportunity for growth and development in this role, as you embed into the business and build on your skills and experience in the business areas that you support.

The position would suit someone who enjoys working in a varied and fast-paced environment.


• Continuing professional development, including training opportunities
• Generous annual leave increasing with length of service, plus public holidays
• Company pension scheme
• Discretionary bonus
• Health and wellbeing discounts
• New car discounts with certain dealerships


1. Ensure effective handling of correspondence (internal and external), by organising and prioritising as appropriate.
2. Be proficient with Microsoft Office applications, including MS Teams, and any other software packages the company utilise, to enable you to provide the appropriate level of support to allocated staff. This includes ensuring all systems are operated in accordance with established procedures.
3. Organise, manage and co-ordinate the activities of allocated staff, providing all related secretarial support.
4. Ensure deadlines are met by prompting appropriate members of staff.
5. Liaise with all staff to ensure effective resolution of day-to-day issues and queries.
6. Ensure high standards of efficiency and service are provided by constantly reviewing working methods/office procedures.
7. Maintain knowledge and understanding of Company policies and procedures, especially those relevant to your own position.
8. Act as Project Secretary on allocated projects providing an efficient and high-quality service to the Project Teams.
9. Assist in overseeing our Thrislington Office including general housekeeping and liaising with the Senior PA/Office Manager at Meadowfield as and when required.


• Achieve an overall “good” or “above” response in the Annual Group Administration Team Survey.
• Check Key Documents are complete, correctly filed and in place through six monthly Key Review Audits on active business plan projects.


This position will be office based and will involve the co-ordination of external and internal stakeholders. Attendance at community exhibitions may also be required in support of projects.


• GCSE maths and English at least grade C or equivalent
• A full UK driving licence
• Excellent level of computer literacy in all Microsoft packages (Word, Excel, PowerPoint, MS Teams and Outlook)
• A typing speed of at least 50 words per minute
• A high level of skill and experience in taking minutes of meetings
• Experience of writing concise reports

• An administration qualification
• Awareness of Data Protection / GDPR protocols

• High level of accuracy with a strong attention to detail
• Excellent inter-personal skills – able to communicate effectively with both internal and external stakeholders, demonstrating influence and persuasion to achieve a positive outcome
• Ability to display and promote professional behaviour consistent with the company values
• Ability to multitask, meeting key deadlines as required
• Systematic in approach; efficiently tackles challenges in an orderly, logical way
• Good judgement, showing logical decision making
• Strong mutual respect for confidentiality
• Professional, proactive, and responsible


The deadline for applications is 26 November 2021. Interview process comprises of first stage remote interview. Successful candidates will be invited for second stage face to face interview.

To apply, please send a CV and covering letter detailing your relevant experience to: Human Resources, The Banks Group, Inkerman House, St John’s Road, Meadowfield, Durham, DH7 8XL, or by email to: For further information contact The Banks Group Human Resources Department on 0191 378 6100.

The Banks Group is committed to equality of opportunity.

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Registered office: Inkerman House, St John's Road, Meadowfield, Durham, DH7 8XL

Registered in England number 2267400. VAT registration number 569 3236 14

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